Privacy policy

Who is responsible for your information

Lumia Studio is a trading name of Lumia Group Ltd, company number 16506214. Lumia Group Ltd is the data controller for information collected through this website and during enquiries about Lumia Studio services.

Information we may receive

• Your name, email address, company and anything you include in an enquiry.
• Booking information you provide when arranging a call through Calendly.
• Correspondence, meeting notes and information shared while discussing or delivering potential services.
• Basic technical information recorded by our hosting and security providers, such as IP address, browser type and request logs.
• With your consent, analytics information such as pages viewed, general traffic source and interactions with booking calls-to-action.

How and why we use it

We use personal information to respond to enquiries, arrange calls, assess whether Lumia Studio is a suitable fit, prepare and perform contracts, maintain business records, secure the website and meet legal obligations. If you allow optional analytics, we also use aggregate usage information to improve the website and understand which activity produces genuine enquiries.

Our legal bases under UK data-protection law are taking steps at your request before entering a contract, performing a contract, complying with legal obligations and our legitimate interests in operating and developing the business. Optional website analytics are based on your consent, which you can withdraw through “Analytics choices” in the website footer.

Services that process information for us

We use trusted providers for website hosting, email, calendar management, scheduling and—where you consent—website analytics. When you open the booking calendar, Calendly may receive information directly from you and place its own cookies or similar technologies.

Calendly explains its practices in its privacy notice. Some providers may process information outside the United Kingdom. Where this happens, we rely on appropriate contractual or legal safeguards.

Google explains how it handles information in its privacy policy.

How long we keep information

We keep information only for as long as it is reasonably needed for the purpose it was collected, to maintain appropriate business records, resolve disputes and meet tax, accounting or legal requirements. Information that is no longer needed is deleted or anonymised.

Your rights

Depending on the circumstances, you may ask to access, correct, delete, restrict or transfer your personal information, or object to how it is used. You may also complain to the UK Information Commissioner’s Office.

To exercise a right or ask a privacy question, email john@lumia-group.com.

Contact details

Lumia Group Ltd
71 Welling Road, Orsett, Grays, England, RM16 3DW
john@lumia-group.com